尊敬的客户：

       自发现美洲地区网络安全问题后，为保障客户利益，我们采取了主动隔离的手段进行全球排查。经专业团队反复确认网络安全，我们于北京时间7月25日1600时恢复了除美洲地区以外的网络应用。截止目前，网络已恢复地区业务开展正常。

       同时，我们正在全力解决美洲地区的问题，将逐步恢复网络应用。为保证业务正常开展，我们已经启动了美洲地区业务应急预案，通过操作转移、远程访问等安全有效的替代手段，使得美洲地区各项业务持续进行。在此期间，美洲地区服务响应可能有所延迟，还请您给予理解。

      “保护客户利益，确保网络安全”是我们的首要原则，所有我们已经开放的渠道安全可靠。您可以放心使用我们的网站应用、电子邮件、EDI以及CargoSmart渠道与我司进行电子交互和业务联系。

       感谢您的支持，我们将持续公布最新进展。

                                              中远海运集运

                                                 2018.7.26

Dear Valued Customers,

After the network security problem in the Americas has been detected, to protect the interests of our customers, we have taken proactive measures to isolate internal networks to carry out technical inspections on global scale. With the reliable confirmation from the technical experts that the networks in all other regions are secure, the network applications were recovered at 16:00 (Beijing Time) on 25th July in all the regions except the Americas. As of now, all the business operations have been back to normal in the regions with network recovered.

Meanwhile, we are trying best to investigate and fix the network problem in the Americas, and it is expected that the network applications will be gradually back to normal soon. We have started contingency plans, such as transfer of operations and conducting operation via remote access, to ensure continuous service in the Americas. During the network failure period, there could be delays in service response in the Americas, and we are expecting your kind understanding. 

It is our core value to protect customers’ interests and guarantee network security. Therefore, all the service and communication channels we are now providing are safe and secure. Please rest assured it is safe to keep contact with us via our website, emails, EDI or CargoSmart. 

Greatly appreciate your support. We will keep you updated of the latest progress.

COSCO SHIPPING Lines

Jul 26th, 2018